FAQs

These are some common concerns of our clients. If you have other questions, please just send them to info@saraiafrique.com.

Where is your store located?

We are located at Lavington Mall, 2nd Floor, Nairobi, Kenya.

We accept exchanges within 7 days of purchase if the item is:

1. Not washed, torn, or stained.

2. The original tag must be intact.

3. You must communicate the exchange request within 7 days.

4. The item must be returned in its original condition.

Do you offer refunds?

Yes — but only if you haven’t found anything to exchange your item with. Once you've explored our available options and still don’t find a match, we will issue a refund.

Do you deliver within Nairobi?

Yes!

We use an in-house rider for Nairobi deliveries.

The rider will wait while you check multiple items, if needed.

You pay after delivery, once you're satisfied.

Delivery costs are covered by the client, unless stated otherwise.

Do you deliver outside Nairobi?

Yes.

We use Wells Fargo for secure, reliable parcel delivery.

If you prefer another courier, we’re open — but Sarai Afrique is not liable for loss/damage when using your choice.

Full payment (including delivery) is required before dispatch.

Delivery fees are paid by the client unless otherwise arranged.

What payment methods do you accept?

Cash
M-PESA
Gift Vouchers
Debit/Credit Cards (Visa, MasterCard, etc.)

Do you sell or accept gift vouchers?

Yes! We offer gift vouchers that can be used online or in-store — perfect for birthdays, holidays, or surprises.

Do you accept returns?

Returns are accepted only under our exchange/refund policy. Items must:

Be in perfect condition

Have the tag intact

Be clean, undamaged, and unstained

Be returned within 7 days